1. Introduction

Carmax Houston has quickly become one of the most popular used car dealerships in the Houston area since its launch in 2016.

This is due to the fact that, with a stock of around 250 vehicles at any one time, Carmax Houston provides its customers with an incredible selection of vehicles to choose from. From large SUVs to sporty coupes, Carmax Houston has something for everyone.

However, it is not just the size of the stock that makes Carmax Houston an attractive option for potential car buyers. Carmax Houston provides all customers with a wide variety of benefits, including ‘no haggling on prices’ and a customer-friendly return policy.

These benefits are designed to reduce the stress that can often come with the car-buying process and provide people with the peace of mind to buy a car that is right for them.

In addition to this, the sheer range of vehicles on offer at Carmax Houston allows customers who may not have come into the dealership with a set idea about what car to buy an opportunity to test drive a number of different models and potentially make an unexpected choice – something that many of our customers greatly enjoy!

1.1. what is car​Max Houston?

Carmax Houston, the largest used car dealership in the Houston area, sells high-quality used cars of various makes and models at very competitive prices.

Unlike other dealerships, it does not depend on commission salespeople, and it allows the customers to shop on their own terms by providing no-haggle pricing.

The dealership is known for its great customer service and a wide variety of car offerings. Each car needs to pass through a 125+ point inspection before it goes for sale. Every car also comes with a free Vehicle History Report, which shows how much the car was driven, the damages history and many more.

All of them are available for a test drive, but the customers can only test drive up to 3 cars at any one time. Customers can either choose to pay in full or put a hold on the car for 7 days with $100 refundable deposit. Carmax Houston offers several financing options for the customers.

For example, the customers can choose from regular financing that goes through a bank or credit union or financing through Carmax. There are also several MaxCare Service Contracts to choose from, all of which cover the vehicle for a period of time up to 5 years.

Finally, every customer has a 5-day Money-Back Guarantee or 30-day if purchase is dead and 60-day on the select Make and Models. Customers can basically bring the car back to Carmax with no question asked and get the full refund if they change their mind for any reason.

Carmax Houston has the largest inventory in the area and customers can enjoy a wide range of vehicle options. The inventory includes SUVs, trucks, sedans, sports cars and luxury cars.

With such a huge selection, customers are more likely able to find the right car that matches with their wish list. The inventory also updates very often, so the customers can always check on website.

Every car comes with a free Vehicle Transfer service. Customers can transfer a car from any Carmax location to Carmax Houston. Every transfer is free and comes with a 3-day Shipping Guarantee.

Shipments usually take about 4 days. Every car also comes with a 7-day Money-Back Guarantee. If the customer doesn’t like the car, just bring it back within a week for a full refund.

Carmax Houston opens 7 days a week and the working hours are very long. On weekdays, it opens from 10am to 9pm, and on weekends, it opens until 9:30 pm.

Customers can do a trade-in appraisal on the car at any time from Monday to Friday. It’s helpful for customers to check blue book value on website and that will set the maximum trade-in amount the customer can get.

Every appraisal is good for 7 days at any Carmax location. Every car comes with a 3-month Warranty. However, customers have the option to purchase a MaxCare Service Plan. These plans can even be added on top of the warranty and cover the vehicle for 3, 5 or 10 years.

Customers can choose what mileage they would like to cover from 60,000 miles up to 120,000 miles. Every car comes with a 12-month Roadside Assistance.

1.2. Benefits of Buying a Used Car

Another key point about choosing a used car over a brand new one is how much value you can get for your money.

Even though 2020 is the year of the SUV, as a used car, the 2019 Nissan Sentra – which was hailed for its safety features and spacious back seating – has its price reduced and is a top seller from CarMax at the sale price of $14,998.

In contrast, a brand new 2020 Nissan Sentra would set you back at least $19,090. And that’s not just because the 2020 model has more features; with new cars, especially once you drive them off of the lot, their market value depreciates significantly.

But with used cars, the depreciation in value is a lot less dramatic, so – as seen in the example of the Nissan Sentra – you can get a lot more car for your money. In short, the benefit of having a larger pre-owned inventory like CarMax Houston’s is the greater amount of choice it can offer and the potential value you can get back from your investment in the long run. Used cars generally cost less to insure and registering fees are more reasonably priced; usually costing less if they’re older. There’s also the option of certified pre-owned cars with CarMax too.

These are newer cars with low mileage that have been inspected, refurbished and certified by the manufacturer – meaning you can get great warranty coverage and other benefits when you buy one.

Also, when buying a used car, you can have a look at the internet for advice or blog posts like “10 Things to Look for When Buying a Used Car”. However, buying a new car, especially a model that has just launched, means you would have limited or no access to consumer or driver reviews.

Since no one has really driven or experienced the car yet, you could end up being the first to discover any issues or kinks, or worse: you might end up regretting your decision after it’s too late to change.

But with a pre-owned car – particularly if the car model has been out for a while – there is likely to be more information and feedback available from other used car owners and professional reviewers.

So, taking the time to search the make and model of the used car you’re interested in can help you identify any common problems and give you a better idea of what to expect.

All of this means consumers have a safer, more informed buying experience. And with CarMax’s extensive 24/30 industry-competitive store warranty and 30-day money back guarantee, why not pick a used car that might just be better for your wallet?

1.3. Importance of a Large Inventory

For those who are not familiar with the term, an inventory means a complete list of items.

It’s a place where you keep all of the merchandise or goods that a business has in store. So why is it important for a car dealership to have a large inventory?

The answer is simple. Customers visit a dealership based on the reputation that precedes it.

A solid reputation means more people walk through the door and therefore, a large inventory is crucial in allowing customers to take their time in deciding on the car they want.

Furthermore, if the dealership has only limited choices and a customer comes in seeking a specific make or model, it’s likely that they would end up not getting what they want and leave the place with dissatisfaction.

This is why a large inventory doesn’t only cater to the quantity of the cars in the lot, but also the variety of the cars available.

It affects the car buyer’s experience immensely if they have multiple choices to select from, as having a wide selection provides satisfaction by meeting the specific demands. This concept is demonstrated in a case study from the National Automobile Dealers Association.

The study finds that a dealership’s profitability increases by over 17% when the number of used vehicles in inventory rises from 100 to 300.

By holding a large inventory, dealerships are in a better position to maximize their revenue with a coordinated online and in-store effort.

Customers, on the other hand, will also benefit from this strategy since they will have a seamless and complete shopping experience, which eventually leads to higher satisfaction and positive feedback.

So next time when either you or any of your friends are buying a car, make sure to look out for the size of the dealership’s inventory.

Who knows, you might be missing out the chance to discover the car of your dreams if the inventory is not big enough.

2. Section 1: Car Selection at CarMax Houston

As soon as you step onto the CarMax Houston lot, you will instantly be impressed by the sheer number of cars.

The inventory at CarMax Houston is massive – don’t be surprised if you get a bit overwhelmed by the choices available.

However, it is clear that this dealership’s focus is on providing a wide range of options to customers. This is especially beneficial if you have a particular make or model in mind because it is likely that CarMax Houston will have something that suits your requirements.

Whether you are looking for a small economical car, a compact saloon, a big SUV or a pick-up truck, you will find a selection of each type at CarMax Houston.

This wide range means that you have many more options to compare and contrast in terms of space, features and ride. As such, you are more likely to find the perfect car for your needs, rather than having to settle for something that is ‘good enough’.

In addition, it is clear that many of the cars have been well cared for and are in top condition. Every car comes with a free vehicle history report, as well as a 30-Day Limited Warranty and a 5-Day money-back guarantee.

This test driving is usually sufficient time to allow you to become familiar with the car, as well as ensuring that it is suitable for your needs and driving conditions.

However, if you are still not quite sure which car to choose, it is possible to extend the test drive to a full 24 hours. Extendable test drives are a unique feature provided exclusively by CarMax in the used car market and offer exceptional value to customers.

CarMax Houston also offers a number of financing and warranty options. For example, CarMax Houston works with several financing companies to provide customers with a variety of different financing options.

These include ‘CarMax Auto Finance’, a finance company that focuses exclusively on financing CarMax cars. Every CarMax car also comes with a 3-Day money-back guarantee, so if you have a change of heart for whatever reason, CarMax Houston has got you covered.

Customers are given the option to purchase an extended service plan, for extra protection and security against unexpected repair costs.

By offering a wide range of makes and models, quality assurance, vehicle history reports and extended test driving options, and by providing flexibility and choice in financing and warranty options, CarMax Houston ensures that customers are empowered with the best possible resources and support to make an informed car-buying decision.

This section of the report will outline and discuss in further detail each of these features and services available at CarMax Houston.

2.1. Wide Range of Makes and Models

The wide variety of makes and models available at CarMax Houston makes it a one-stop shop for anyone looking for their perfect car.

The inventory covers all different types of vehicles. At the time of writing, for example, there were 29 different manufacturers represented and the total number of vehicles in stock was 650.

Whether you’re in the market for a spacious SUV, a sporty car, a reliable sedan, or anything else, it’s likely that you’ll find multiple options that fit the bill at CarMax Houston. Some of the most popular brands available include Chevrolet, Ford, Nissan, Toyota, and Honda.

This variety is particularly useful for someone who isn’t quite set on what make or model they’re looking for. Being able to compare different cars in person, and being able to see and feel the specific space, features, and engine power they offer, makes the process of finding the right car for you much easier.

It also means there’s a good chance that you could help narrow down your options and leave with a car you love on the very same day.

2.2. Quality Assurance and Vehicle History Reports

By offering a vehicle history report at no cost, we help to clear up any concerns regarding the car’s past. We also make the reports accessible to make it easier for potential buyers to find the information.

Further reading: What is the difference between hit and run and leaving the scene of an accident?

Every car comes with the report included our way of showing our dedication to quality and honesty. Additionally, we perform a 125-point inspection on every car, so you know it’s been checked from under the hood to behind the wheel.

We guarantee the quality of every car we offer through: – A 30-day money back guarantee – A 90-day or 4,000-mile limited warranty – 24-hour emergency roadside assistance – A free CarMax vehicle appraisals.

Furthermore, our location provides free vehicle history reports for any cars on our lot. The report is based on information from independent sources and lists: – Title information, including salvaged or branded titles – Accident history – Odometer readings – Lemon history – Number of owners – State emissions inspection report – Service and repair information

2.3. Test Driving Options

Test driving is an essential step in the used car buying process because it allows drivers to get a feel for how a car operates before they decide to make a purchase.

CarMax Houston offers customers an extended half-hour test drive which allows buyers to fully experience the car in different driving conditions. This is particularly valuable for customers buying used cars for the first time, as they may be unfamiliar with a new make or model.

If customers are not ready to buy a car immediately, CarMax Houston will also allow them to request a three-day test drive. This means that customers have the opportunity to drive the car for three days before making a purchase and drive up to a maximum of 300 miles.

According to CarMax Houston staff, test driving options are a key reason why customers end up buying from the dealership.

This is because customers are not pressured into making a purchase before they are ready and are given the time and flexibility to make the right choice for them.

A three-day test drive allows customers to fully integrate the car into their daily lives and routine, which can be particularly valuable for busy families or drivers with multiple driving commitments.

CarMax Houston staff note that customers report high satisfaction rates with this option and that it is a driving factor in people’s decision to buy a car.

This flexible approach is another benefit of using a large dealership like CarMax Houston for a used car purchase. As a national company, CarMax is able to offer customers added extras, such as the three-day test drive, which are not typically available from local dealerships.

Further reading: How to beat a leaving the scene of an accident ticket? -tips from a hit-and-run lawyer.

This is particularly valuable for customers who have travelled some distance to reach CarMax Houston and who may not have a local CarMax branch near their home.

2.4. Financing and Warranty Options

In addition to providing comprehensive information about the benefits, features, and specifications of each car, the dealership also makes the shopping process convenient.

Customers can apply for financing directly through the CarMax website, and they can also opt to protect their new vehicle with a MaxCare extended service plan.

CarMax has partnered with several finance institutions in order to offer customers a range of financing options. Some of the most popular providers are Wells Fargo, Capital One, and Ally Auto, among others.

After providing some basic personal and financial information as part of an online credit application, customers can take the first step towards getting approved for auto financing.

One of the primary benefits of financing through CarMax is the opportunity to take advantage of the company’s MaxCare extended service plan.

This plan can be applied to a wide range of cars, and it offers comprehensive protection against the cost of unexpected repairs.

Customers who opt in to the MaxCare plan will not have to worry about their vehicle’s age or mileage making it harder to qualify for coverage, and the plan also extends perks like 24-hour roadside assistance and trip interruption coverage.

When purchasing a used car for personal use, it is possible for some service contracts provided in the financing agreement to be transferrable to the new owner, making it easier to increase a car’s resale value.

However, customers should be aware that transferrable service contracts are subject to a transfer fee and that lease agreements often require the customer to pay for such a fee.

Throughout a lease term, a customer can transfer the lease or initiate an early termination and receive prorated costs for unused leasing opportunities if the leasing agreement allows for it.

Customers should consult the specific terms and conditions for each service contract to learn more about transfer options and fee, and they should feel free to ask for assistance from an associate during the financing process at CarMax.

3. Competitive Pricing at CarMax Houston

To further understand how CarMax Houston promises competitive pricing for its customers, I visited the Financial and Trading Desk located on the raised platform at the back of the showroom.

This is where the three full-time employees in charge of pricing management are situated.

The first thing that caught my eye was a long wall with a light green background displaying a graph comparing prices of similar makes and models across different dealers in the vicinity, namely AutoNation, Enterprise Car Sales, EchoPark Houston, and of course, CarMax Houston.

The graph labeled “Market Price Comparison” is updated daily, and the position of the red bars indicating the average market price of a particular car model relative to others helps the team manage their vehicle pricing strategy and make sure that CarMax Houston’s pricing is competitive.

I was told by Mr. Sam Martin, the Retail Manager at the location, and Mr. Brad Stokes, one of the company’s Business Office Associates, that the graph as well as the pricing of each vehicle at the bottom are open for the public to view, and the company welcomes any feedback regarding its pricing strategy through phone, email, or a personal visit to the store.

The pricing team employs some sort of technical analysis; for example, the black line tracks the movement of CarMax Houston’s average price of a certain car to show if the price is trending up or down.

Every time a car is sold, the data point for that particular car model immediately moves to the right to indicate a change in the sample space, and the team will study the y-position of the point, which is the sold price against the distribution of other data points vertically, and factor in potential price revision.

I was impressed by the team’s commitment to staying transparent and upholding a competitive pricing strategy that benefits customers. I expressed my curiosity as to what happens if a customer manages to find a better deal elsewhere after the purchase.

Mr. Martin told me without hesitation that if a customer can provide a legitimate, signed buyer’s order on an identically equipped vehicle at a lower price from another licensed dealer within 5 days and that the vehicle is not being sold as a manufacturer’s program car or a promotional vehicle, CarMax Houston will refund the full purchase price minus the reconditioning costs, usage and damage fees on the purchased car, subject to the completion of a vehicle inspection and provided the vehicle is in the same condition as when it was purchased from the company.

He added that this guarantee is known as the 5-Day Money-Back Guarantee and it is a clear demonstration of CarMax’s confidence in its transparent pricing policy.

I will elaborate more on this when I discuss the benefits of making a purchase at CarMax Houston.

3.1. Transparent Pricing Policy

Moving to the actual buying process at CarMax Houston, the pricing strategy they adopt needs to be addressed.

According to CarMax’s official website, the transparent pricing system ensures that every car is competitively priced, offering consumers the opportunity to buy in confidence.

What is notable is that the price of every used car is the same nationwide. There is no negotiation involved, and customers do not have to worry about the price discrepancy which might result from preferences of different geographical areas.

This hassle-free system saves time for both consumers and the staff at CarMax Houston. While local tax rates and registration fees may vary, the price of the car itself would not change regardless of the regions in the United States.

This policy distinguishes CarMax from other dealers or individual sellers, minimizing the uncertainty and dissatisfaction in the negotiation process. Moreover, the no-haggle values practiced significantly speed up the selling process so that the turnover rate of used cars remains relatively high.

As a result, customers browsing in CarMax Houston can always find a fresh stock with new additions coming in regularly. It’s true that once the most recent price revision is published, any further change in market value would not be reflected on the car that you are interested in.

Thus, I would suggest adopting the practice of frequent online price comparison, which is done by CarMax Houston, along with keeping close eyes on the pricing trend of used cars in Houston.

By doing so, customers can ensure that they are taking advantage of a practical and fair pricing system in Houston’s used car market.

3.2. Price Comparison with Market Value

CarMax Houston has a very consistent pricing policy. According to the company’s policy, the price of a used car is based on the actual amount CarMax Houston paid for the car and the cost of any repairs that may be necessary on the car.

Further reading: What’s comprehensive car insurance? (comprehensive car insurance definition)

The final sale price also factors in the profit to the company and will include a maximum one percent or $400 maximum commission that is paid to the sales staff.

The company has a dedicated team that uses the latest industry software and current market data to compare their cars’ prices to those at the market.

The marketing team at CarMax Houston is further tasked with ensuring that information regarding the company’s pricing strategy is readily available to potential customers.

This involves using online marketing channels to update and display the company’s ‘low, no-haggle prices’ policy. Customers are encouraged to review the policy on the company’s website and to engage in live chats with the many helpful and knowledgeable CarMax Houston staff that are assigned to provide online assistance in relation to the pricing policy.

Also, the sales staff at CarMax Houston are well equipped to explain the CarMax pricing policy. If a customer so requires, the sales staff have the ability to provide a copy of the company’s Used Vehicle Information Disclosure form which sets out the details of how pricing works at CarMax Houston.

Customers at the dealership are further offered an opportunity to sign up for and to benefit from the CarMax app. The app in particular is a way for customers to conduct a quick check on the prices of cars at the dealership and it can be used to search for and to store cars of interest to an individual customer.

The CarMax app will also provide details of any cars that the customer has previously looked at when visiting a CarMax dealership and will allow the customer to set a preferred store to allow for ease of location information to be shared between the app and the customer’s preferred online location services.

Every customer can access free Wi-Fi at CarMax Houston so that any assistance with the CarMax app is readily available from any of the sales team.

It is clear that CarMax Houston strives to maintain a very competitive pricing policy by conducting regular analysis of the used car market information and by ensuring that potential customers have access to pricing data through a variety of formats including online, on the company’s app and through the knowledge and expertise of the sales teams at the dealership.

Customers also benefit from a certain level of choice as the pricing strategy allows for a fixed price signage style which is clear and visible on all the cars at the dealership.

Customers who prefer to see their used car online before viewing it in person also benefit from a clear display of price on the internet. In this way, CarMax Houston is able to maintain a healthy consistency between its pricing policy across the online and offline sales channels.

This further adds to the company’s ability to offer a transparent and no-haggle approach to used car prices. As a result, the company has built up a very strong customer base across the retailer’s many locations in the United States, including here at the Houston dealership in Texas.

CarMax Houston is a larger retailer of used cars in the state and delivers strong sales figures in the competitive markets for second-hand vehicles in the greater Houston area.

Customers in the market for a used car will be pleasantly surprised by the openness and clarity that comes with the CarMax Houston fixed pricing policy and they may find it is a convenient and hassle-free way to purchase a high-quality used car at a fair price.

So far, the results of the pricing policy have been successful in terms of maintaining a customer-oriented approach to used car sales and in driving strong sales growth for the business.

3.3. Negotiation-Free Buying Experience

The last thing you want in your car shopping experience is going back and forth in price negotiations.

At CarMax Houston, all vehicles are marked with no haggle pricing, so there’s no pressure. In addition to the upfront pricing, CarMax Houston sales consultants are not paid on commission.

This means that they are focused on helping each customer find the right car for their unique needs and budget, rather than pushing them into a deal that’s more than they are comfortable with.

This is in stark contrast to traditional dealerships, where salespeople often work very long hours, with a strong incentive to make as many sales as possible and maximize each deal.

As a CarMax Houston sales consultant, I have found that this approach allows me to build a stronger rapport and provide better customer service.

Customers quite often find the car they really want on the first day, but might still feel the need to keep shopping around, just in case they can get a better deal elsewhere. This is one of the reasons why we offer a 24-hour test drive, so that customers can have the time to be absolutely sure about their choice.

In addition to letting the customer take their chosen vehicle home with them, the test drive period allows them to have the car inspected by a qualified mechanic if they wish.

This is a service we are happy to provide, given the high standard of every vehicle on the CarMax Houston lot. Customers who have taken advantage of the 24-hour test drive have frequently commented on how much it’s helped them feel confident in making their decision.

The company tagline for CarMax Houston is “the way car buying should be”. A negotiation-free experience with upfront pricing at the very best value, 24-hour test drives and a team working to provide exceptional customer service are all aspects which seamlessly come together to allow us to embody this motto.

Thanks to the CarMax no haggle pricing policy, sales consultants that are focused on customer satisfaction and flexible test drive options, CarMax Houston offers a buying experience that’s both pressure and stress-free, from the moment you arrive at the lot.

4.Customer Experience at CarMax Houston

The buying process at CarMax Houston is meant to be easy. According to the salespersons at CarMax, the first thing to do is take a potential buyer on a tour of the lot in order to point out the type of car they are interested in.

Then, the salesperson will go into the building to begin the purchase process. The salesperson will give the potential buyer a computer card that shows the buyer’s name and the type of car that they are interested in.

Then, it is time to start the car search on CarMax computers which are placed in the facility and the buyer can use the cars to search.

At anytime throughout the purchase process, a salesperson can assist the potential buyer by placing the computer card in any computer.

When the potential buyer finds the car that they are interested in, the car’s information and price of the car will be on the screen and then a seven day test drive will be offered as well.

Also, the potential buyer has the sight of seeing the purchase price, taxes and fees and the total price altogether. After the purchase process is over, the potential buyer can go to the registration office that is located inside the facility to register the car that they have purchased.

There are several hourly waiting periods throughout the purchase process and refreshments are available while the potential buyer is in the facility.

These periods occur after you tour the CarMax Houston lot, after you find the car that you are interested in on a CarMax computer and when you have successfully ordered the car that you are interested in on a CarMax computer and when you have successfully ordered the car on the computer.

Overall, the salespersons say that a potential buyer should expect to be in the facility for about three hours and thirty minutes and that includes the time that it takes to transfer your purchased car to the facility – all except waiting for three or more hours after purchasing a car on a computer (CarMax salespersons).

The assistance of a salesperson is needed when ordering because they submit the buyer’s order. It was stated by their sales consultant Meghan Hickey that “the purchase process takes an hour and a half to two hours – everything from the time we pick out the car to the time we complete the purchase over in the office”.

However, Hickey said that the waiting time for registration depends on what time of the month you come in. “We are generally pretty busy for the first few days of the month, so the Registration office can be very busy.” Hickey said that.

4.1. Knowledgeable and Friendly Staff

One factor that sets the customer experience at CarMax Houston apart from other dealerships is the knowledgeable and friendly staff. Employees at CarMax Houston are known for helping customers find the exact vehicle they need without using any high-pressure sales tactics.

For example, if a customer is interested in a particular make and model of car and it is not currently available at the dealership, a staff member can help that customer find when the car will be in stock.

During the vehicle purchasing process, staff members also handle time-consuming tasks, such as contacting the customer’s insurance agency to make sure the newly purchased vehicle is added to the customer’s policy.

Then, after the vehicle has been purchased, there are still more ways that the employees at CarMax Houston provide assistance.

If any issues arise with the car, the customer knows that they have the entirety of CarMax Houston’s 30-day money back guarantee or 90-day warranty to fall back on. In many cases, the warranty option is highlighted by the staff at the time of a vehicle purchase.

This can give a customer the peace of mind of knowing that, if something happens to the car, they will have a financial safety net to help handle the costs of any needed repairs.

Information about the warranty, as well as other useful bits of customer advice and helpful services provided throughout the purchasing process, can be found on the CarMax Houston website.

4.2. Hassle-Free Buying Process

The CarMax Houston website goes into great detail about how simple the buying process is.

Step one is to browse the inventory. When you find something you like, you can either start a purchase or save it for later. When you start a purchase, the website will walk you through the steps.

First, you’ll choose between the delivery or pickup options. The delivery is free within a certain radius and can take one to four weeks. If you choose pickup, you can choose the time and date when you’d like to get your car.

Next, you’ll be able to add a co-purchaser if needed as well as trade in your old car.

The website will give you an estimate of the value for your trade-in and let you shop new cars or skip around the next few steps.

If you’re not ready to start the purchase, you can save the car for later. I get the impression that the process can be started and stopped pretty easily.

CarMax will save your progress so that you can come back to it later. Once you make it through the steps online, your order will be reviewed and an associate will reach out to confirm your information.

If you finance your purchase with CarMax, then you have a seven-day window to complete all the final documents.

When my friend bought a car from CarMax last year, she was pre-approved by her bank. The website says that if you’re “eager to shorten the buying process,” you can start with the free online transfer to a store nearest you.

She scheduled the pickup and had the car she chose from start to finish in just a week.

After selecting the time and date, you’ll be able to add on optional products like the MaxCare Service plan.

If you don’t have a trade-in or lease to payoff, then all you have to do is review and submit your order.

It takes less than five minutes for most people to actually start the purchase. CarMax is open every day except Sunday. If you ever need help, they have a 24-hour online chat with associates.

I’ve never bought a car there, but I’ve had friends that were seriously considering it. I’ve been very happy with their used cars and I trust the quality.

Plus, the website advertises a seven-day money-back guarantee, which is pretty impressive. This is a used car dealer that actually has well over 100 cars under $10,000.

I’ve never seen a selection that large, and I think this gives CarMax a big advantage. Plus, not only can you schedule a test drive, but you can transfer any of those cars to your nearest store for free.

So you can get a car brought to Houston from New Braunfels with just the click of a button.

4.3. Additional Services and Benefits

While shopping at CarMax Houston, customers can enjoy a variety of services and benefits. CarMax Houston offers a 7-day money-back guarantee, as long as you haven’t driven the car for more than 400 miles since your purchase.

This means that you can spend time with your new car before fully committing. CarMax Houston requires that the purchaser make their decision within the 7-day period to be eligible for the money-back guarantee.

After the 7 days, the purchase is final and the guarantee is no longer available. This guarantee is another way that CarMax Houston can provide a hassle-free and low-pressure experience for used car buyers.

Additionally, CarMax Houston offers a limited 30-day warranty for every car. Again, this is another service designed to take pressure off the buyer and make purchasing a used car an enjoyable and easy experience.

The warranty will cover 30 days or 1,500 miles, whichever comes first. Customers can also choose to purchase an extended service plan or a MaxCare service plan for extra protection.

This is a market-leading coverage plan tailored to used cars up to 10 years old. It includes the benefits of a limited warranty, as well as 24-hour emergency roadside assistance.

When car buyers learn about all of these services, it can be easy to see why CarMax Houston may be a great option for purchasing a used car.

With hassle-free buying experiences, money-back guarantee and an abundance of additional services designed to help and protect the customer, CarMax Houston appears to be there to make purchasing a used car a simple and easy process.